Return to Glashütte

Something doesn’t fit or you changed your mind?

When buying from us, you have the right to return any items purchased within 30 days of receiving your order—no questions asked. Find out more about your consumer rights here.

Shipping and insurance costs

 We cover the shipping for all returned orders. You may use the courier of your choice—we’ll reimburse you for the postage.

Returning an order from abroad

If you are returning your order from outside Germany, we are happy to arrange for the items to be picked up—with all shipping and insurance costs covered by us. Please get in touch:


Telephone (international): +49 35053 404 961

Telephone (North America, toll free): +1-866-598-1547

Please include this form with your returned order

Download returns form

A practical option (for returns within Germany only): order a DHL return label online

When returning your order within Germany, you can order a return label from DHL and have it sent to your email address. You can then simply attach it to the package and hand it in at your local post office. You will also receive a tracking number.

To the DHL returns portal (in German)