Servicing, waiting times, complete service

  • How often should my watch be serviced?
    Just as you go to the doctor every now and then or take your car in for an inspection, every mechanical watch needs servicing regularly. After three to five years at the very latest, an authorized NOMOS retailer should carry out a complete service. After that length of time, the oil could have evaporated; where metal rubs against metal, there could be some abrasion, which is why oil is so necessary. We also recommend you get your watch’s water resistance checked every year and refurbished if necessary—sealing rings are made from rubber and could deteriorate under extreme heat, for example.
  • Can I also send my watch to Glashütte for service or repair?
    Of course. The best way to do this is in NOMOS packaging and with the guarantee book. If you write us a few lines explaining what you have noticed about your watch, or what has happened to it, that will be a great help. Please also give us your mail address where we can contact you. We will deal with your request as quickly as possible.

    Please send your watch to:

    NOMOS Glashütte/SA
    Ferdinand-Adolph-Lange-Platz 2
    01768 Glashütte
    Germany
  • What is the best way to send my watch by post?
    We recommend insured mail to send your package. Simply enquire at your local post office or delivery service. Please package your NOMOS watch carefully, ideally in the NOMOS watch box, so that it arrives safe and sound. We will get in touch as soon as one of our watchmakers has inspected your watch.
  • How much do repairs or servicing cost?
    In order to assess what your watch needs, we need to see and inspect it. Please understand that we cannot give definite information on defects, causes, and costs by telephone or email beforehand.

    Complete service

    After a few years—five at the most—every mechanical watch should be completely cleaned and inspected. Our watchmakers carry out the following tasks: a complete disassembly of the watch, ultrasonic cleansing of all components in special cleaning fluids, exchange of worn parts, reassembly of the caliber, fine timing check and, if necessary, correction of all functions, adjustment in six positions, complete refurbishment of the case in several steps, replacement of the crown, winding stem, gaskets, and case tube if required, restoration of waterproofing, and a final check lasting several days.

    NOMOS caliber GBP
    α (Alpha) hand-wound 220
    DUW 4101 /
    ß (Beta)
    hand-wound,
    date
    245
    DUW 4301 /
    γ (Gamma)
    hand-wound,
    power reserve
    285
    DUW 4401 /
    δ (Delta)
    hand-wound,
    date, power reserve
    310
    DUW 5001 /
    ε (Epsilon)
    automatic 290
    DUW 5101 /
    ζ (Zeta)
    automatic,
    date
    315
    DUW 5201 /
    ξ (Xi)
    automatic,
    world time indicator
    400
    DUW 3001 automatic 290

    It’s helpful to know that parts replaced because of normal wear and tear are included in the cost of a complete service. But if the watch is no longer ticking because of external damage, we may have to replace additional parts. We will charge extra for these—but, of course, will notify you about it beforehand.

    Minor repairs

    If your watch is less than three years old and not running properly, we carry out what we call minor repairs. A complete service is not necessary after such a short time. In this case, our watchmakers carry out the following tasks: a check and correction of all functions, inspection of the caliber and all its parts, replacement of defective parts, fine adjustment in six positions, restoration of waterproofing, and a final check lasting several days.

    NOMOS caliber
    GBP
    α (Alpha) hand-wound
    75
    DUW 4101 /
    ß (Beta)
    hand-wound,
    date

    90
    DUW 4301 /
    γ (Gamma)
    hand-wound,
    power reserve

    105
    DUW 4401 /
    δ (Delta)
    hand-wound,
    date, power reserve

    120
    DUW 5001 /
    ε (Epsilon)
    automatic
    110
    DUW 5101 /
    ζ (Zeta)
    automatic,
    date

    125
    DUW 5201 /
    ξ (Xi)
    automatic,
    world time indicator

    150
    DUW 3001 automatic
    110

    Please note: When damage has been caused by external factors, we must charge extra for spare parts. If applicable in your case, we will, of course, notify you beforehand.

    Refurbishing a case


    A knock, bump, or fall can scratch even stainless steel and leave a trace on our watches’ robust cases—or even affect their waterproofing. To repair the damage to the case, or at least greatly reducetraces of use, the following procedures are carried out: a cleaning of the case, several stages of grinding and polishing, straightening the case horns if necessary, and restoring the waterproofing.

    NOMOS caliber
    GBP
    hand-wound
    60
    automatic
    70
    world time
    90


    Service conditions

    As a general rule, if you send your watch to us via a retailer, you can preapprove servicing up to a certain amount. This means that we can start work as soon as we receive your watch—shortening your wait. If servicing is more extensive than initially thought, we will get in touch. And of course: Even if you send your watch directly to us, you will be notified about the cost of servicing beforehand.

    The haute horlogerie watches Lux and Lambda: Each one is unique and is treated as such during servicing and repairs. We will make an individual cost assessment—and then get in touch.

    Warranty: All the services we carry out are guaranteed for two years. Waterproofing has a one-year guarantee. Problems resulting from improper treatment of the watch are excluded from the warranty.

    All prices include the applicable value-added tax. Postage is extra.